How do I send email inquiries?
You can click on the “Messages” menu option, and click the “Compose New Email” button at the bottom of the Inbox, add a subject line and compose a message.
How do I receive email responses?
All responses to inquiries sent via Online Banking will be sent to the Messages Inbox.
Can I have replies sent to my Internet email address?
No. For security reasons, replies will only be sent to the secure Messages Inbox.
How will I know if I have received a response in my Messages?
We will send an email notification to the Internet email address on file to alert you that there is a new message waiting for you in your Messages.
How do I reply to emails that I have received in my Messages Inbox?
To send a reply to an email in your Inbox, simply click on the subject line of the email then click Reply. A text box will appear where you can compose your message.
Can I save or delete my emails?
Yes. In the Inbox, there will be a check box to Archive or Delete the email. Archived emails will be saved in the Archived Folder which can be accessed via the Archive sub-menu. We will only retain the last 25 items during the past 6 months.
Can I use the Messages to send or receive personal emails?
No, the Messages can only be used to communicate with HawaiiUSA.
Can I use the Messages to send emails to other HawaiiUSA Members?
No, the Messages cannot be used to send emails to other Members.